Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customer@zabuzakka.shop.

If your return is accepted, we’ll provide instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customer@zabuzakka.shop.

Refused or Unclaimed International Deliveries

Orders shipped outside the United Kingdom may be subject to import VAT, customs duties and carrier handling fees upon delivery. These charges are determined by the destination country and its customs authorities and are the responsibility of the recipient, unless otherwise stated at checkout.

We provide information about potential additional charges during the checkout process and in our Shipping Policy. Customers are encouraged to check the applicable import requirements and charges before placing an order.

If an international order is refused or remains unclaimed because the recipient does not wish to pay applicable customs charges, the parcel may be returned to us by the carrier.

If you wish to cancel your order or request a refund, please contact us. Refunds will be handled in accordance with applicable consumer protection laws.

Where a refund is due, we may wait until the goods have been returned to us, or until you provide evidence that the goods have been sent back, in accordance with applicable law.

Any return-to-sender or other additional delivery charges will be assessed on a case-by-case basis and will not be deducted from a refund unless permitted by applicable law.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund Processing

Once an eligible return has been received, or appropriate evidence of return has been provided where applicable, we will process your refund within the timeframe required by law.

For orders cancelled under applicable consumer cancellation rights, refunds will include the cost of standard delivery where required. Additional charges for expedited or premium delivery services may not be refundable.

Refunds will be issued to the original payment method, unless otherwise agreed or required by law.

If more than 15 business days have passed since we’ve approved your return, please contact us at customer@zabuzakka.shop.